Need Help in Teyvat or Beyond? Here’s Your HoYoverse Support Lineup!
Stuck in a HoYoverse game? Your Genshin Impact account gone? Maybe your Honkai Star Rail journey met an obstacle. Don’t worry! Reaching HoYoverse support is simple. It’s almost as easy as learning parry timing.
Let’s explore how to connect. Your requests will not vanish.
Email: Your Direct Line to HoYoverse HQ
Email works well. Think of it as your digital messenger. HoYoverse has emails for different games and issues. It’s like picking the right extension. More typing, less waiting.
- Genshin Impact General Inquiries & Support:genshin_cs@hoyoverse.com Have a question about Genshin? Encountered a bug? Need a refund for a wrong wish? This email serves many purposes. If there’s a security issue, use this email also. Remember the friend who got hacked? genshin_cs@mihoyo.com (the old MiHoYo address) could still work sometimes, but genshin_cs@hoyoverse.com is best.
- Honkai Impact 3rd Controller Issues:honkai3rd_global@hoyoverse.com For Captains with controller problems in Honkai Impact 3rd PC, this is your contact. Report those control issues here, and include details about your controller. Let’s get the Valkyries ready!
- Tears of Themis Support:totcs_glb@hoyoverse.com If you’re facing legal issues or game questions in Tears of Themis, totcs_glb@hoyoverse.com is your customer support contact.
- HoYoLAB Platform Issues:hoyolab@hoyoverse.com Trouble navigating HoYoLAB? Not getting recognition for your fan art? Reach out to hoyolab@hoyoverse.com. They can help with all HoYoLAB matters.
- General HoYoverse Account Problems:support_os@hoyoverse.com For broad account issues across HoYoverse games, support_os@hoyoverse.com is your hub. It’s your main switchboard for all things HoYoverse.
- Honkai Star Rail Support:hsrcs_en@hoyoverse.com Trailblazers experiencing tech issues in Honkai Star Rail can contact hsrcs_en@hoyoverse.com. May this guide lead you to a smooth journey.
- Genshin Impact Notice of Dispute:genshin_notice@hoyoverse.com For formal disputes or notices related to Genshin, use genshin_notice@hoyoverse.com. You might not need this, but it’s helpful to know.
- Business Cooperation Inquiries:business_global@mihoyo.com Interested in partnering with HoYoverse? For collaborations, email business_global@mihoyo.com.
Changing Your HoYoverse Email: Taking Control of Your Digital Keys
Want to change the email for your HoYoverse account? It’s easy, and you won’t need to send an email unless there’s a problem. Go to the HoYoverse Account User Center. Navigate to “Account Security.” Change your email there. They will send a verification email to old and new addresses for security. For a visual guide, Android Authority has a Genshin Impact email change guide. The process is similar for all accounts.
Account Recovery: Retrieving Your Lost Adventure
If your account is gone, don’t panic! For recovery, email genshin_cs@mihoyo.com and use “Account Recovery” in the subject line. They will send you a link for retrieval. Act quickly, and hopefully, you’ll recover your digital treasures soon.
Reporting Issues In-Game: The Feedback Function
For bugs or issues while playing, the in-game Feedback function helps. Find it in settings or menus. It sends your report directly to developers while you’re in the game. Combine it with an email to genshin_cs@hoyoverse.com for serious issues needing follow-up.
MiHoYo Who? Enter HoYoverse: The Rebrand Rundown
If you are confused about MiHoYo/HoYoverse, here’s a summary: MiHoYo created Genshin Impact, Honkai Impact, and others. HoYoverse is their global team formed in February 2022. They represent MiHoYo internationally. When contacting support outside of China, you interact with HoYoverse. The same talented team operates globally.
Sending Mail (in Genshin Impact, the In-Game Kind): Paimon’s Got You Covered
For in-game mail in Genshin Impact! Need rewards, event updates, or Paimon’s messages? Access your mailbox by:
- Paimon Menu: Press the Paimon Menu button (Esc or phone icon) and select “Mail.” Simple.
- Shortcut Wheel: If shortcuts are your thing, add “Mail” to your shortcut wheel for quick access.
- “A Messenger in the Summer Woods” Furnishing: Interacting with this Serenitea Pot furnishing opens the mailbox too. Stylish!
That’s it! Your guide to HoYoverse support is complete. Venture forth, traveler, and enjoy gaming, knowing help is a message away. May your artifact pulls be lucky, and resolutions swift!
