The refund policy of the Nintendo eShop can be tricky, especially when it comes to digital purchases that are largely non-refundable. While many physical items bought directly from the My Nintendo Store can be returned within 30 days under specific circumstances, digital content such as games and subscriptions are generally exempt from refund or exchange policies once the transaction is completed. This guide will clarify the processes and restrictions involved in seeking a refund or exchange on the Nintendo eShop, ensuring you have all the necessary information at your fingertips.
Nintendo eShop refund policy
Nintendo eShop Refund Policy:
- Nintendo does not offer refunds for most digital content purchased from the Nintendo eShop, including games, downloadable content (DLC), and subscriptions.
- You have 30 days after delivery of your order to return or exchange products purchased directly from the My Nintendo Store.
- Nintendo will not accept returns or exchanges for any digital item, including digital games, download content (DLC), subscriptions, and download codes (including any physical products that include digital items, such as Nintendo eShop cards).
- Nintendo may provide a refund for a Nintendo Switch Online membership within 14 days of purchase.
- As a limited exception, digital game products may be eligible for a refund within 30 days if you’re unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.
- Nintendo may provide a refund if the game or DLC is defective, damaged, or fails to meet a consumer guarantee.
- To return an item for a refund or exchange, send the item in its original packaging, with all parts, to the appropriate address, along with an explanation of the issue and whether you are requesting a refund or exchange.
- Once placed, an order cannot be cancelled/altered due to change of mind.
- We are unable to provide refunds or exchanges for mistaken purchases, and/or if you don’t like the game. Be sure to read the game descriptions and check out the screen shots.
- Nintendo will not refund the cost of shipping unless the return is a result of Nintendo providing a product that is damaged, defective, or different than the product you ordered.
Requesting a refund on Nintendo Switch
Many Nintendo Switch players don’t know that refunds through the Nintendo eShop are available. It has been suggested in the past that Nintendo Switch doesn’t offer refunds for digital purchases, but that’s not always the case. If your purchase is not a mistake, and you’re experiencing technical glitches or unable to play the game at all, there’s still hope.
Refunding a game on your Nintendo Switch is a straightforward process as long as you meet the eligibility criteria and request the refund within the 14-day timeframe. There are a few instances where Nintendo might consider a refund. It requires reaching out directly to Nintendo’s customer service.
To get started on the refund process, follow these steps:
- Head over to the Nintendo support page.
- Choose your region.
- In the search bar under the ‘Welcome to Customer Support’ banner, type ‘Refund’ and hit Enter.
- Click ‘Refund Request for Downloaded Game or DLC.’ This will bring up the refund policy page.
- Under ‘Situation Not Resolved,’ select ‘Contact us.’
Now that you’re on the Contact page, you’ll see three contact methods. You can chat online, speak via phone, or exchange messages through text. Nintendo will want to verify your transaction, so have it in front of you. While Nintendo is decent at providing refunds for games that aren’t working as expected, they’ll require some troubleshooting steps and other information as to why you want a refund for your game.
It’s important to note that Nintendo does not provide refunds or exchanges for mistaken purchases. Please be sure to read the game descriptions and check out the screenshots available through the Nintendo eShop before making purchases.
For more information, you can visit this link.
Situations eligible for Nintendo eShop refunds
Nintendo eShop refund eligibility situations include:
- Accidental purchases
- Technical issues
- Unauthorized transactions
- Cancellation within 14 days of purchase
- Exceptions in certain situations
If you accidentally purchased a game on the Nintendo eShop, don’t panic. Nintendo provides a solution for this situation.
If you experience severe issues that prevent you from enjoying your purchase, you may be eligible for a refund.
If you notice unauthorized transactions on your Nintendo eShop account, it’s crucial to take immediate action.
According to Nintendo, digital games purchased from the eShop can be refunded within 14 days of purchase as long as the game has not been used.
It’s important to ensure you have details such as:
- The date and time of purchase
- The name of the game
- Your Nintendo account information
- Any supporting evidence, such as screenshots or error messages
By understanding the refund policy, knowing the different scenarios that warrant a refund, and effectively communicating with customer support, you can increase your chances of receiving your money back.
